Feedback & Complaints
Ways to give feedback
You can contact us in the following ways:
Please call us on 1800 161 310, Monday to Friday, 8.00am to 5.00pm.
Write to us / in person
Suite 1, Level 41
25 Martin Place
Sydney NSW 2000
If you need any assistance in making a complaint, please call us on 1800 161 310 or email us at [email protected].
Also, we can accept complaints from a representative acting on your behalf (e.g. family member, friend).
We’ll make sure we resolve things together.
External Dispute Resolution Scheme
If you are unhappy with our response, then you may want to seek independent assistance from the Australian Financial Complaints Authority (AFCA). AFCA can help clients investigate or resolve concerns and disputes free of charge.
Please note that before AFCA can review your complaint, it must first have been fully investigated by us.