You can contact us in the following ways:

Email
[email protected]

Phone
Please call us on 0800 662 345, Monday to Friday, 8.00am to 5.00pm.
If you’re overseas you can reach us on +64 9 921 4700 (international charges apply).

Write to us
Milford
Attention: Client Experience Team
PO Box 960
Auckland 1140
New Zealand

Not happy?
We’ll make sure we resolve things together.

• • We’ll find the right person to respond to you and acknowledge your feedback.
  • We’ll respond within 10 days from when you get in touch. If we can’t resolve it immediately, we will let you know when you can expect to hear back from us.
  • We’ll check with you by phone or in writing, after resolution, to make sure you’re happy with the outcome.
  • If you are unhappy with the outcome, you can refer the matter to the Milford Head of Risk & Compliance & General Counsel.
  • We’ll escalate it further if you’re still not satisfied.