Be aware of the most common types of scams and how to protect yourself.
The easiest and safest option when making a payment to Milford is to search the list of registered payees. Both Milford KiwiSaver Plan and Milford Investment Funds are registered payees with the major banks. Alternatively, you can use the bank account details found in your Client Portal or App.
In addition, New Zealand banks are introducing a Confirmation of Payee service. The new service will enable you to check if the account name and account number match before making a payment. The Confirmation of Payee service will reduce the risk of mistakenly paying the wrong person and can help you avoid scams. While the service provides an extra level of reassurance when making bank payments, you should remain vigilant as scammers are always looking for new ways to trick people into making payments.
Emails from Milford will always come from domain @milfordasset.com or subdomains for example: @notify.milfordasset.com; @email.milfordasset.com. If the domain name looks dodgy – it probably is. Never click on a link within an email unless you are certain of the sender.
From time-to-time we contact our clients by phone during business hours, Monday through Friday 8am – 5pm. Milford staff will always clearly identify themselves. We do ask security questions to identify you correctly, but do not request secure information like passwords from you. If you doubt a call is legitimate, hang up and call us on 0800 662 345.
Our official domain is www.milfordasset.com. We also use various sub division domains created as a part of our primary domain for different services. For example: portal.milfordasset.com (portal login); milfordlive.milfordasset.com (online events). Make sure you check the URL before signing in to your account.
The Financial Markets Authority partner with Clinical Psychologist Nigel Latta to share practical steps you can take to help your friend or family member impacted by scams. Read more
If you think you might have been the victim of a scam, or you notice anything out of the ordinary with your Milford account, call us on 0800 662 345 during office hours so we can take the necessary actions.
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Replacement Product Disclosure Statements are available here or on the relevant scheme’s offer register entry at the NZ Companies Office
Milford Funds Limited is the Manager and Issuer of the Milford KiwiSaver Plan and the Milford Investment Funds
Stay vigilant at this busy time of year
We have become aware of an investment scam offering a fake Heartland Bank bond. The scammers are impersonating Milford and a genuine Milford staff member to sell these bonds.
As a reminder, before you invest any money, we recommend you use caution and do your research. The Financial Market Authority (FMA) website has guidance on how to spot a suspicious investment.
Key considerations:
How to keep yourself safe
Key considerations: When investing your hard-earned savings, please be aware of the below:
If you are ever concerned an email or call claiming to be from Milford is not legitimate - do not engage and contact us directly to confirm.
The Financial Market Authority (FMA) website also lists warnings on known investment scams. If you believe you have been targeted by an investment scammer, please report this to the FMA fma.govt.nz/scams.
