Be aware of the most common types of scams and how to protect yourself.
The easiest and safest option when making a payment to Milford is to search the list of registered payees. Both Milford KiwiSaver Plan and Milford Investment Funds are registered payees with the major banks. Alternatively, you can use the bank account details found in your Client Portal or App.
New Zealand banks have introduced a Confirmation of Payee service, which enables you to check whether the account name and account number match before making a payment. The Confirmation of Payee service will reduce the risk of mistakenly paying the wrong person and can help you avoid scams. While the service provides an extra level of reassurance when making bank payments, you should remain vigilant as scammers are always looking for new ways to trick people into making payments. For more information see here
Emails from Milford will always come from domain @milfordasset.com or subdomains for example: @notify.milfordasset.com; @email.milfordasset.com. If the domain name looks dodgy – it probably is. Never click on a link within an email unless you are certain of the sender.
From time-to-time we contact our clients by phone during business hours, Monday through Friday 8am – 5pm. Milford staff will always clearly identify themselves. We do ask security questions to identify you correctly, but do not request secure information like passwords from you. If you doubt a call is legitimate, hang up and call us on 0800 662 345.
Our official domain is www.milfordasset.com. We also use various sub division domains created as a part of our primary domain for different services. For example: portal.milfordasset.com (portal login); milfordlive.milfordasset.com (online events). Make sure you check the URL before signing in to your account.
If you think you might have been the victim of a scam, or you notice anything out of the ordinary with your Milford account, call us on 0800 662 345 during office hours so we can take the necessary actions.
