For the second year in a row, Milford’s KiwiSaver Plan is the Consumer NZ People’s Choice Award winner, receiving the highest score for overall KiwiSaver customer satisfaction.
This makes a clean sweep of the main KiwiSaver industry awards for Milford – after also being named the 2019 Morningstar Fund Manager of the Year – KiwiSaver category, NZ and FundSource 2018 KiwiSaver Manager of the Year.
To determine the winner, Consumer NZ surveyed a representative sample of the public on how satisfied they are with their KiwiSaver provider. The survey covered a wide range of factors including fund performance, customer service and communications.
Despite Milford coming out on top again, the news wasn’t as positive for everyone in the industry, with Consumer NZ finding KiwiSaver members as a whole, were less satisfied than they were a year ago. This is not surprising considering many other KiwiSaver funds delivered negative returns in 2018.
Regarding the result, Milford’s CEO Mark Ryland said “Consumer NZ is New Zealand’s most trusted source of independent consumer information, so being recognised by them two years in a row is a wonderful outcome for our KiwiSaver clients. We are truly delighted and thankful to see our clients rate us highly for both service and investment performance. And we’re working hard to continuously improve our offer.”
Mark Ryland also noted “In their research last year, Consumer NZ found those who hand-picked their KiwiSaver provider were more satisfied than those that didn’t. So, I’d encourage any KiwiSaver member who’s still in a Default Fund to consider if they’re in the right type of fund and if they’re with the right provider for them.”
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